Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We ship to the US only currently. Our digital downloads are available everywhere!
How long does shipping take?
We know you are excited to have your purchase in hand and do our best to ship as quickly as possible. In stock items ship within 3 business days from Pennsylvania. If your order contains personalization or a custom element, please see individual listings for processing times.
How do I track my order?
Please check your email for a shipping confirmation, which will include a tracking number.
Returns
How do I return an item?
Returns are accepted for 14 days from your delivery date. Customer to provide return label. Exception to return policy for personalized or custom items, which are not returnable. Please see our full return and refund policy for more details.
Can I exchange for a different item?
Unfortunately we do not offer exchanges, however we do offer returns. You can return any eligible item according to our return policy and reorder the item you'd prefer.
General
Are these items handmade?
Yes! All items are carefully handcrafted by Michelle. The exception to this would be supply items such as buttons, floss or fabric yardage. If you'd like to learn more about the artist please read our About page.
Are mosaics fragile?
Mosaic art is sturdier than a lot of glass art but it is still breakable. Pieces are made with stained glass or ceramic and porcelain tile and can break if dropped. Please treat your item with care.
Help! My order is wrong!
Unfortunately we are human and mistakes happen. We want you to be 110% satisfied with your purchase from our shop. Please reach out to us using our Contact form and we will make it right!
Do you sell in person?
Yes! You can find Thistle and Griffin at Bellville Market in Easton, PA. We also sell at art markets during the show season. Please see our Events page for more information.
Can I sell the items I make from your patterns?
We do not offer an angel policy for our patterns. They are for personal use only and copyright of Thistle and Griffin. We do not allow patterns to be resold, altered or duplicated.